Privacy Policy

Feb 2026

HomeThyme Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use and safeguard your data when you visit our website or enquire about our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

HomeThyme Ltd is a company registered in England and Wales.
Company number: 16953628
Registered office: 6 The Terrace, Rugby Rd, Lutterworth LE17 4BW
Email: hello@homethymeservices.co.uk

We act as the data controller for the personal information you provide through our website and in connection with our services.

When you contact us, request a quotation or engage our services, we may collect your name, email address, telephone number, property address and any information you choose to share with us about your home or requirements. If you become a client, we may also hold information necessary to deliver and manage your service, including appointment details and relevant property notes. When you use our website, certain technical information such as your IP address, browser type and general usage data may be collected automatically through cookies and analytics tools.

We use your information to respond to enquiries, provide quotations, deliver structured weekly cleaning services, manage appointments, communicate with you about your service, maintain internal records and meet our legal and accounting obligations. We may also use anonymised website data to improve the performance and effectiveness of our website and advertising.

Our lawful bases for processing your personal data are: contractual necessity where processing is required to provide services you have requested, legitimate interests for the effective operation and improvement of our business, legal obligation where we are required to retain certain records, and consent where required for non essential cookies or marketing communications.

We use third party services including Google Analytics and Google Ads. These tools help us understand how visitors use our website and measure the effectiveness of our advertising. They may use cookies and similar technologies to collect information about website usage and conversions. This data is generally aggregated and does not directly identify you. Some data processed by these services may be stored on servers outside the United Kingdom. Where this occurs, appropriate safeguards are in place in line with UK data protection requirements. You can manage your cookie preferences at any time through our cookie banner.

We do not sell, rent or trade your personal information. We may share information with trusted service providers who support our business operations, such as IT, software or professional advisers. We may also disclose information where required to comply with legal obligations or to protect our rights. Any third parties we use are required to handle your data securely and lawfully.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. Enquiry information that does not result in an ongoing service relationship may be retained for a limited period for administrative purposes.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. We take data protection seriously and limit access to information to those who need it for legitimate business purposes.

Under UK data protection law, you have the right to request access to the personal data we hold about you, to request correction of inaccurate information, to request erasure in certain circumstances, to restrict or object to processing and, where applicable, to request data portability. If you wish to exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.

We may update this policy from time to time to reflect changes in legal requirements or how we operate. The most recent version will always be available on our website.