Privacy Notice
HomeThyme Ltd · Effective from: 20/09/2026
HomeThyme Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This notice explains how we collect, use and safeguard personal information when you visit our website, make an enquiry, or receive Services from us as a client. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
HomeThyme Ltd is a company registered in England and Wales, company number 16953628. Our registered office is at 6 The Terrace, Rugby Road, Lutterworth, LE17 4BW. You can contact us at hello@homethymeservices.co.uk.
We act as the data controller for the personal information you provide through our website, by enquiry, and in connection with our Services. We are registered with the Information Commissioner’s Office (ICO), registration number ZC101446.
2. INFORMATION WE COLLECT
When you contact us, request a quotation or engage our Services, we may collect your name, email address, telephone number, property address, and any information you choose to share with us about your home or requirements.
If you become a client, we may also hold information necessary to deliver and manage your Service, including your Cleaning Plan, appointment details, relevant property notes (for example fragile items, sensitive surfaces, allergies or pets), access instructions, and key or key-box information. If you tell us that recording or surveillance equipment operates at the property, we hold that information too, in accordance with our Terms and Conditions.
When you use our website, certain technical information such as your IP address, browser type and general usage data may be collected automatically through cookies and analytics tools.
3. HOW WE USE YOUR INFORMATION
We use your information to respond to enquiries, provide quotations, deliver our Services, manage appointments, communicate with you about your Service, maintain internal records, and meet our legal and accounting obligations. We may also use anonymised website data to improve the performance and effectiveness of our website and advertising.
4. PHOTOGRAPHS AND SERVICE RECORDS
A Cleaner may take limited photographs where reasonably necessary for quality assurance, maintaining a service record, recording damage or the condition of an item, recording a health or safety concern, insurance purposes, or resolving a complaint or dispute.
We take reasonable steps to avoid photographing people, personal documents, financial information, medical information or other sensitive personal material unless this is reasonably necessary for the purpose the photograph is taken for.
Photographs taken for ordinary service purposes are stored securely and deleted within 30 days, unless there is a reasonable need to retain them for longer, including in connection with a complaint, insurance matter, legal claim or dispute. We will not use photographs of your property for advertising, marketing or social media without your separate written consent.
5. SHARING YOUR INFORMATION
We do not sell, rent or trade your personal information.
If you are a client, your Cleaner is given the information reasonably necessary to provide your Service, such as your access arrangements, key or key-box information, and your Cleaning Plan. Cleaners are subject to confidentiality obligations and our data protection policies, and access to your information is limited to what they reasonably need to do the job.
We may also share information with trusted service providers who support our business operations, such as IT, software or professional advisers. We may disclose information where required to comply with legal obligations or to protect our rights. Any third party we use is required to handle your data securely and lawfully.
6. OUR LAWFUL BASES FOR PROCESSING
Our lawful bases for processing your personal data are: contractual necessity, where processing is required to provide Services you have requested; legitimate interests, for the effective operation and improvement of our business; legal obligation, where we are required to retain certain records; and consent, where required for non-essential cookies or marketing communications.
7. COOKIES AND WEBSITE ANALYTICS
We use third-party services including Google Analytics and Google Ads. These tools help us understand how visitors use our website and measure the effectiveness of our advertising. They may use cookies and similar technologies to collect information about website usage and conversions. This data is generally aggregated and does not directly identify you.
Some data processed by these services may be stored on servers outside the United Kingdom. Where this occurs, appropriate safeguards are in place in line with UK data protection requirements. You can manage your cookie preferences at any time through our cookie banner.
8. HOW LONG WE KEEP YOUR INFORMATION
Where you become a client, we may retain records relating to the engagement for up to six years after it ends, where reasonably required for accounting, legal or regulatory purposes, and for longer where required by law or reasonably necessary in connection with a legal claim.
Enquiry information that does not result in an ongoing Service relationship may be retained for a limited period for administrative purposes. Photographs are retained in accordance with clause 4 above.
9. KEEPING YOUR INFORMATION SECURE
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. We limit access to information to those who need it for legitimate business purposes.
10. YOUR RIGHTS
Under UK data protection law, you have the right to request access to the personal data we hold about you, to request correction of inaccurate information, to request erasure in certain circumstances, to restrict or object to processing, and, where applicable, to request data portability.
If you wish to exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.
11. CHANGES TO THIS NOTICE
We may update this notice from time to time to reflect changes in legal requirements or how we operate. The most recent version will always be available on our website.
